What should I do if a user experiences login errors on iPad?

It may happen that a user can smoothly log in to FirstAgenda Prepare on a PC but encounters errors when logging in on an iPad.

This could be due to a lack of iPad updates or the user selecting the wrong region in the app.

  • First, ask the user to ensure that the iPad is updated (both regarding iOS updates and the latest app update). 
     
  • Then, check that the user selects the correct region in the app.
     
Select region in the app

 

Note:

  • If you usually log in to web.firstagenda.eu, select Sweden or EU. 
     
  • If you usually log in to web.firstagenda.com, select Denmark or one of the remaining countries.
     
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