How can we help?

What do I do if my user is blocked?

If you enter the wrong password too many times, your username will be blocked. To unlock your username again, you must click on Forgotten password in the login box - either on the web or app.

Follow instructions for forgotten password to unlock your username again.

Note: If you have forgotten your username, you must contact the Prepare administrator in your organisation.

Hvor godt besvarede denne artikel dit spørgsmål?

Hvordan kan vi gøre det bedre?