You will have to use an SMS code on Prepare in these three situations:
- The first time you log on to Prepare.
- If your organisation has chosen to use two-factor login.
- When you have forgotten (or wish to change) your password.
If you do not receive an SMS code in the above situations, it might be for one of the following reasons:
You have been registered with the wrong mobile number. Check the mobile number you are registered with - this can be found in your invitation mail. If the number is wrong, contact the Prepare administrator in your organisation to have it changed. The contact details of your administrator are also found in the invitation mail.
SERVICE MALFUNCTION at your telephone company
The reason could also be a malfunction with your telephone company. It might help to turn off your phone, wait 10 seconds and turn it on again. If you still don’t receive an SMS, you can check out the operation information of some telephone companies:
If you experience service malfunctions, contact your administrator and make them change the mobile number to another number. Their contact information is in your invitation email.