How can we help?

Meeting Participant

Frequently asked questions

Forgot your password? - How to change it

How do I change my personal email and mobile number?

How to create a user in Prepare

Meeting Participant - Getting started

Why can I not see my note, shared comment or highlight?

Why do I not receive a SMS?

Why do I not receive mails?

Login

How do I change my password?

Passwords - what are the rules?

What do I do if my user is blocked?

What do I do with an expired password?

What if I have forgotten my username?

What is two-factor login?

Why do not I receive my invitation e-mail?

Why is the link from the "forgot password" mail expired?

iPad

Can I change my profile picture in the app?

How do I check the app version number?

How do I enable Touch ID for login?

How do I get Prepare on my iPad?

How do I log out?

How do I set the language?

How do I set timeout?

How do I update the app?

How to delete the Prepare app?

How to reinstall Prepare on iPad

No iPad - what do I do?

Share comments

Can I delete shared comments?

Can I rename my group conversations?

Can I share comments in "other committees"?

Can I share my comments in group conversations?

How do I add / remove committee members from an ongoing conversation?

How do I know if someone has shared a comment with me?

How do I share a comment?

Notes

Can I edit a note?

Can I share a note?

How do I create a note?

How do I delete a note?

Markings and highlights

How do I delete highlights?

How do I get an overview of my highlights, notes and shared comments?

How do I highlight?

Approve minutes

How do I approve meeting minutes?

When is my approval of a meeting minute final?

Why do I have to approve again?

Navigation

Can I search for documents and agendas?

Can I see appendices in full screen?

How do I add a bookmark?

How do I edit my user profile?

How do I find committees and meetings?

How do I flip through appendices?

How do I switch betweens my organizations?

Links in main documents and appendixes

Where do I customize my mail notifications?

Where do I find Extra material?

Where is my agenda?

Where is the print button?

Which browser am I using?

Why can I not see my committee?

Offline

Can I delete an offline meeting?

Can I make notes and highlights when I am offline?

Can I read meetings while I'm offline?

How do I change my 4-digit offline passcode?

Offline - is it safe?

What does offline passcode mean?

Where is the download button?

Why does the download button turn orange again?

Meeting platform

How do I log in to the new FirstAgenda meeting platform?

What can I do in the FirstAgenda meeting platform?