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Frequently asked questions
Forgot your password? - How to change it
How do I change my personal email and mobile number?
How to create a user in Prepare
Meeting Participant - Getting started
Why can I not see my note, shared comment or highlight?
Why do I not receive a SMS?
Why do I not receive mails?
How do I change my password?
Passwords - what are the rules?
What do I do if my user is blocked?
What do I do with an expired password?
What if I have forgotten my username?
What is two-factor login?
Why do not I receive my invitation e-mail?
Why is the link from the "forgot password" mail expired?
Can I change my profile picture in the app?
How do I check the app version number?
How do I enable Touch ID for login?
How do I get Prepare on my iPad?
How do I log out?
How do I set the language?
How do I set timeout?
How do I update the app?
How to delete the Prepare app?
How to reinstall Prepare on iPad
No iPad - what do I do?
Can I delete shared comments?
Can I rename my group conversations?
Can I share comments in "other committees"?
Can I share my comments in group conversations?
How do I add / remove committee members from an ongoing conversation?
How do I know if someone has shared a comment with me?
How do I share a comment?
Can I edit a note?
Can I share a note?
How do I create a note?
How do I delete a note?
Markings and highlights
How do I delete highlights?
How do I get an overview of my highlights, notes and shared comments?
How do I highlight?
How do I approve meeting minutes?
When is my approval of a meeting minute final?
Why do I have to approve again?
Can I search for documents and agendas?
Can I see appendices in full screen?
How do I add a bookmark?
How do I edit my user profile?
How do I find committees and meetings?
How do I flip through appendices?
How do I switch betweens my organizations?
Links in main documents and appendixes
Where do I customize my mail notifications?
Where do I find Extra material?
Where is my agenda?
Where is the print button?
Which browser am I using?
Why can I not see my committee?
Can I delete an offline meeting?
Can I make notes and highlights when I am offline?
Can I read meetings while I'm offline?
How do I change my 4-digit offline passcode?
Offline - is it safe?
What does offline passcode mean?
Where is the download button?
Why does the download button turn orange again?
How do I log in to the new FirstAgenda meeting platform?
What can I do in the FirstAgenda meeting platform?